Terms of Service

1. About Savv Store

Savv Store is a software platform and brand owned and operated by Savv Store (Pty) Ltd (registration number 2026/687824/07), a private company registered in the Republic of South Africa.

Savv Store is the product and platform that Merchants and Customers interact with. In these Terms, “Savv Store”, “we”, “us” and “our” refer to the Savv Store platform and its operator where the context requires.

The “Platform” includes savv.store, Savv Store account and dashboard areas, merchant storefronts hosted through Savv Store, related software, systems and functionality made available as part of the service.

2. Acceptance and who these Terms apply to

These Terms apply to people who access or use Savv Store, including people who create or manage a Savv Store account (“Merchants”) and people who browse or interact with a Merchant's public store (“Customers”).

By creating an account, accepting these Terms during signup, using Savv Store, publishing a store, purchasing or activating a plan or otherwise using functionality that requires acceptance of these Terms, you agree to be bound by them and by the Savv Store Privacy Policy.

If you act for a business, organisation or another person, you confirm that you have authority to act for that person where applicable. If you do not agree to these Terms, you must not create or continue using a Savv Store account.

3. Eligibility

You must have the legal capacity required to enter into the agreement created by using Savv Store. If applicable law requires another person's consent or authority, you may not create or operate an account without it.

Savv Store may refuse, restrict or investigate an account where we reasonably suspect impersonation, material misrepresentation, fraud, lack of authority or another material legal or security risk.

4. Accounts, authorised users and security

You must provide accurate account information and keep it reasonably current. You are responsible for protecting your password, email account, verification methods, devices and other means used to access Savv Store.

If you knowingly give an employee, partner, contractor, family member or any other person access to your account, you are responsible for actions they take through that authorised access unless applicable law provides otherwise.

You may not use another person's account without permission or attempt to obtain unauthorised access to another account. Notify Savv Store promptly if you reasonably suspect unauthorised access or compromise.

Savv Store may use email verification, two-step verification, login controls, session controls, rate limits and other reasonable security measures. No internet-based system can guarantee that every attack, interruption or unauthorised access attempt will be prevented.

5. Savv Free and Savv Plus access

Savv Free is Savv Store’s permanent base plan and may be used without a recurring subscription charge, subject to the Free limits and functionality shown by Savv Store at the time of use.

Savv Plus is paid or otherwise authorised access that unlocks additional store capacity and features for the applicable access period. Current Plus access may be supplied through a monthly plan, annual plan, campaign, complimentary access code or another offer shown by Savv Store.

Savv Free stores may display a Savv Store promotional message or block. Savv Plus currently removes that Free promotional content from the public Merchant store, subject to the current plan features shown by Savv Store. The normal “Powered by Savv Store™” platform attribution may still appear.

When Plus access ends and no other valid Plus entitlement remains active, the account returns to Savv Free. Savv Store does not automatically delete the Merchant’s stored products, services, images or Plus settings solely because Plus ends. Content above the Free limits, and functionality that is Plus-only, may stop being publicly available or editable until Plus is active again.

Savv Store may apply reasonable technical limits to Free and Plus features and may change future plan features or limits prospectively. The current limits and included features shown on savv.store or inside the Merchant account apply to new use of the service.

6. Plans, pricing and promotions

Savv Free is currently offered at R0. Savv Plus is currently offered at R79 per month for the Monthly plan and R799 for 12 months for the Annual plan. The final price applicable to a purchase is displayed before payment is completed.

Savv Store may offer campaigns, promotional pricing or complimentary Plus access from time to time. These offers may have their own eligibility period, expiry date or other conditions shown with the offer.

Savv Store may change future pricing, introduce or withdraw plans or offers, or adjust included features. Changes do not retrospectively alter a completed once-off purchase for an already-confirmed access period unless required by law.

7. Monthly and annual plans

The Monthly plan is a recurring monthly subscription processed through Savv Store's selected payment service provider. By selecting it and completing the applicable payment-authorisation process, you authorise recurring monthly payments in accordance with the payment arrangement presented to you.

The Monthly plan continues until cancelled or otherwise ended in accordance with these Terms. Once cancellation is successfully processed, future recurring charges under that cancelled subscription should cease. Access already paid for ordinarily continues until the end of the applicable paid period.

The Annual plan is a once-off payment providing access for 12 months. It does not authorise Savv Store to initiate another automatic annual debit merely because the 12-month period expires. A Merchant may actively purchase another eligible annual period where renewal is available.

8. Payment processing and records

Payments for Savv Store plans may be processed through third-party payment service providers. Those providers operate their own systems and may apply their own terms, security controls, verification procedures and privacy practices.

Savv Store may retain transaction references, payment status, amounts, dates, subscription information and other records reasonably necessary for subscription management, accounting, reconciliation, fraud prevention, dispute handling and legal compliance.

Savv Store may send an electronic receipt, payment confirmation or other subscription record to the email address associated with the account.

9. Failed, reversed and disputed payments

A payment may fail, be declined, reversed, disputed, charged back or remain unpaid. For a Monthly renewal, Savv Store makes one scheduled automatic collection attempt when the payment becomes due.

If the card issuer or payment provider confirms that the Monthly renewal was declined or that no payment was made, the Monthly plan ends and the account returns to Savv Free. Savv Store does not automatically retry that failed renewal. The Merchant may choose to subscribe to Savv Plus again when eligible.

If the outcome of a scheduled Monthly collection is temporarily uncertain because of a technical, network or payment-provider issue, Savv Store may keep that billing event pending while the result is reconciled. Savv Store will not intentionally initiate a second collection for the same billing cycle while that payment result remains unresolved.

Stored content is not automatically deleted solely because Plus ends, but content or features above the Free limits may stop being publicly available or editable as described elsewhere in these Terms. Savv Store may investigate reversed, disputed, charged-back or suspicious transactions and request information reasonably necessary to reconcile a payment or investigate suspected fraud.

10. Cancellation and refunds

Except where applicable law requires otherwise, subscription payments are generally not refundable merely because a Merchant decides to stop using Savv Store, unpublishes a store, does not use all available functionality or cancels future recurring billing during an already-paid period.

Cancelling a Monthly subscription ordinarily prevents future renewals after successful cancellation and does not automatically remove access already paid for before the end of that paid period.

If an account or store is suspended or terminated because of fraud, prohibited activity, deliberate abuse, serious security misuse, intellectual-property infringement or another material breach caused by the Merchant, the Merchant is not automatically entitled to a refund for unused time merely because Savv Store restricted access.

Nothing in these Terms removes refund, cancellation, cooling-off or other rights that cannot lawfully be excluded.

11. What Savv Store provides

Savv Store provides technology that allows Merchants to create, manage and publish an online store displaying products, services, prices, business information, contact options and related Merchant content.

Savv Store provides the software and hosting environment used for those stores. Savv Store is not the Merchant, seller, service provider, reseller, distributor, delivery provider, booking provider, payment intermediary, customer representative or fulfilment provider for products or services displayed by Merchants.

Savv Store does not become a party to a transaction between a Merchant and Customer merely because the interaction began through a Savv Store.

Depending on the Merchant’s plan, Savv Store may also provide tools such as Featured listings, store QR codes, aggregate Store Insights, invoice creation, supported external payment links and other selling or store-management features.

12. Store names and Savv Store addresses

Merchants may choose an available Savv Store name and address such as yourbusiness.savv.store. Availability does not mean Savv Store has confirmed that the name is legally available as a business name, trade mark or other protected identifier.

The Merchant is responsible for ensuring that the selected name does not unlawfully infringe or impersonate another person, business, organisation or brand.

Savv Store addresses form part of the Savv Store platform and are not owned or permanently acquired by Merchants. Savv Store may reserve, reject, reclaim, rename or restrict addresses that are required for Savv Store or system purposes, are security-sensitive, infringing, misleading, unlawful, abusive, deceptive or otherwise violate these Terms.

13. Merchant content and uploaded images

The Merchant is responsible for content added to their store, including business names, logos, photographs, images, descriptions, prices, policies, contact information, social links, opening hours, delivery information and other material.

By uploading or publishing content, the Merchant confirms that they own the content or have sufficient permission and legal authority to use it. The Merchant retains ownership of their original content.

The Merchant grants Savv Store a non-exclusive, royalty-free licence for as long as reasonably necessary to host, store, cache, reproduce, resize, compress, convert, re-encode, display, transmit and technically process that content for operating, securing and providing the Savv Store service.

Uploaded images may be resized, compressed, converted or otherwise optimised for performance and compatibility. Savv Store does not promise to retain the Merchant's original full-resolution upload. Merchants should keep their own original copies of important images and files.

14. Merchant responsibility to Customers

The Merchant, not Savv Store, is responsible for products and services that the Merchant advertises, supplies, agrees to supply or otherwise offers to Customers.

This includes responsibility for descriptions, pricing, quotations, stock, availability, quality, safety, suitability, warranties, licences, professional requirements, customer communication, fulfilment, delivery, collection, appointments, cancellations, returns, exchanges, refunds, taxes and other obligations arising from the Merchant's business.

Merchants must ensure that information presented to Customers is accurate, lawful and not misleading. Savv Store's tools for adding policies, delivery information or store information do not constitute legal, tax or professional advice and do not guarantee a Merchant's compliance.

15. Customer requests, enquiries and appointments

Savv Store may allow Customers to browse a Merchant's store, add products or services to a request and send request information to the Merchant using an available contact method such as WhatsApp or email.

A Customer request is a communication to the Merchant. It is not automatically a confirmed order, accepted quotation, guaranteed booking, reservation or contract with Savv Store.

Products placed in a request are not necessarily reserved. Where an appointment preference is provided, the date or time remains a preference until separately confirmed by the Merchant.

Savv Store does not guarantee that every WhatsApp message, email, request, enquiry, notification or other communication will be delivered, received, read or acted upon. Delivery may be affected by incorrect contact information, devices, connectivity, spam filtering, third-party platforms, service outages or other circumstances outside Savv Store's reasonable control.

Merchants should independently confirm important requests, orders, appointments and communications with their Customers.

16. Prices, stock, calculations and delivery

A Merchant may use fixed prices, sale prices, “from” prices, per-unit prices, quotation-based prices or other supported pricing formats.

Where a final amount cannot reasonably be calculated through Savv Store, displayed or request information may be indicative and the Merchant remains responsible for confirming the final amount with the Customer.

The Merchant is responsible for confirming the final price, quantity, stock, availability, delivery charge, collection arrangement, lead time and other transaction details before accepting or fulfilling a Customer request.

To the extent permitted by law, Savv Store does not guarantee that every displayed calculation, total, stock status, price or automatically prepared request will be free from technical, input or synchronisation errors. Merchants must review important transaction details before relying on them.

Any invoice created with Savv Store is prepared from information entered by the Merchant. The Merchant is responsible for invoice accuracy, numbering, tax treatment, VAT information and any legal or accounting requirements that apply to the Merchant’s business. Savv Store’s invoice tool is not tax, legal or accounting advice.

17. Merchant payment links and Customer payments

Savv Store does not collect, hold, escrow, settle or distribute Customer money on behalf of Merchants through the Savv Store payment-link feature. A supported payment link sends the Customer to an independent payment provider selected and controlled by the Merchant.

Before redirecting a Customer to a supported payment link, Savv Store may ask the Customer for basic contact details such as name, email address and mobile number and use those details to notify the Merchant about the attempted transaction. Savv Store may retry that Merchant notification if immediate email delivery fails, and a notification failure does not by itself prevent the Customer from continuing to the Merchant’s independent payment provider.

Continuing to a payment link does not mean a payment was successful. The Merchant must independently confirm payment in the Merchant’s own payment-provider account before supplying goods or services. Savv Store does not receive payment status from an external payment link unless Savv Store expressly introduces a separate supported integration in future.

Merchants are responsible for using legitimate payment links belonging to accounts they are authorised to operate, for complying with the payment provider’s terms and for handling refunds, disputes, chargebacks, taxes and Customer support relating to those payments. Savv Store may restrict payment links to supported providers and may reject links that do not match its technical or safety rules.

Savv Store may display optional links or recommendations to independent payment or business-service providers. A link may be a referral or partner link, and Savv Store may receive a referral fee, commission or other commercial benefit if a Merchant signs up or qualifies through it. Any such relationship does not make Savv Store the provider of that third-party service and does not guarantee approval, pricing, suitability, availability or performance.

18. No verification, endorsement or guarantee of users

Unless Savv Store expressly states otherwise for a particular feature, the existence of a Savv Store account, store address or published storefront does not mean Savv Store has verified, certified, approved or endorsed the Merchant, Customer, business, identity, product or service involved.

Savv Store is not required to perform blanket identity, background, credit, licence or business verification of every Merchant or Customer.

Merchants and Customers remain responsible for using reasonable care when deciding whether to transact with another person and for performing any checks they consider appropriate.

Savv Store may request identity, business, ownership, payment or other information where reasonably necessary to investigate suspected fraud, impersonation, abuse, legal complaints, payment disputes or security concerns.

19. Merchant legal compliance

Each Merchant is responsible for determining which laws, registrations, licences, permits, professional requirements, tax obligations, age restrictions, consumer rules or industry requirements apply to the Merchant's business.

Savv Store's ability to display a product or service does not constitute legal approval, certification or confirmation that the product or service may lawfully be advertised or supplied.

Where a Merchant chooses not to display a residential or business address publicly for privacy reasons, the Merchant remains responsible for providing Customers with any information applicable law requires the Merchant to disclose.

20. Customer conduct

Customers and other visitors may not use Savv Store to send fake or intentionally misleading requests, spam Merchants, harass or threaten users, impersonate another person, scrape stores abusively, probe security controls, introduce malicious content, disrupt the Platform or otherwise misuse Savv Store.

Savv Store may block, rate-limit, restrict or investigate activity that reasonably appears automated, fraudulent, abusive, malicious or disruptive.

21. Prohibited and restricted use

Savv Store may not be used for unlawful, fraudulent, deceptive, exploitative, abusive or materially harmful activities.

Without limiting that rule, you may not use Savv Store to:

• sell, advertise or facilitate goods or services that are unlawful in the relevant jurisdiction;
• operate scams, fraudulent schemes, fake businesses or deceptive offers;
• sell stolen, counterfeit or unlawfully obtained goods;
• infringe copyright, trade marks, privacy, publicity or other legal rights;
• impersonate another person, organisation, business or brand;
• publish unlawful threats, abusive material or material intended to facilitate serious harm;
• distribute malware, malicious code, spyware, credential-stealing material or harmful files;
• facilitate unlawful drugs, prohibited weapons, explosives, trafficking, exploitation or other serious unlawful conduct;
• publish or facilitate child sexual exploitation, unlawful intimate material or other prohibited sexual content;
• promote terrorism, unlawful violent extremist activity or credible threats of violence;
• sell regulated or age-restricted products or services where applicable legal requirements cannot be met;
• collect, publish, sell, disclose or otherwise process personal information unlawfully;
• misrepresent an affiliation with Savv Store or another person;
• use Savv Store to evade court orders, lawful regulatory requirements or enforcement action.

This list is not exhaustive. Savv Store may restrict an activity that reasonably creates material legal, fraud, safety, security, reputational or operational risk.

22. Content moderation, reports and complaints

Savv Store may provide tools for reporting stores or content for suspected fraud, illegality, abuse, impersonation, infringement or violations of these Terms.

Savv Store may investigate reports, request information, preserve relevant records, restrict visibility, remove content, suspend a store or account or take another reasonable action where necessary.

Savv Store does not pre-approve, monitor or review every Merchant, product, service, image, description or store before it appears on the Platform. The temporary presence of content on Savv Store does not mean Savv Store endorses, approves or accepts responsibility for it.

Savv Store does not undertake to mediate or decide ordinary commercial disputes between Merchants and Customers.

23. Listing limits, storage and fair use

Savv Store may set numerical limits for products, services, images, files or other features according to the plan in use. Current advertised limits include up to 5 products and 5 services on Savv Free and up to 30 products and 30 services on Savv Plus, subject to the current product rules shown by Savv Store.

Plan limits do not create an entitlement to excessive storage, bandwidth, automated traffic, abusive uploads or activity that materially affects the Platform or other users. Savv Store may apply reasonable storage, file-size, image-processing, bandwidth, rate or anti-abuse controls.

If a Merchant moves from Plus to Free, Savv Store may keep content above the Free public limits stored but unavailable on the public Free store until the Merchant reduces the selection or reactivates Plus. Savv Store is not required to delete that content merely because a plan changes.

24. Technical misuse, resale and unauthorised commercial use

You may not attempt to bypass authentication, permissions, rate limits, upload restrictions, subscription controls or other protective measures.

You may not probe or exploit vulnerabilities, access accounts or non-public data without permission, introduce malicious code, overload infrastructure, interfere with Platform operation or automate registrations, requests or traffic in an abusive manner.

Unless Savv Store expressly agrees otherwise, you may not resell, rent, sublicense, white-label or commercially redistribute Savv Store accounts or access; operate Savv Store as your own software platform; provide unauthorised managed access to unrelated businesses through one account; or commercially clone, reproduce or repackage Savv Store functionality.

25. Third-party services and communication failures

Savv Store uses or interacts with third-party services that may include payment processors, email services, messaging platforms, hosting providers, security services, internet infrastructure and other technology providers.

Savv Store does not control independent third-party services and is not responsible for their separate content, operation, availability, security, privacy practices or conduct.

Features dependent on WhatsApp, email, payment providers, internet connectivity or another third party may be delayed, interrupted or changed because of circumstances outside Savv Store's reasonable control.

Merchants are responsible for keeping their Savv Store email address and relevant contact information accurate and for reasonably monitoring those channels. Savv Store is not responsible for a notice being missed because an address was incorrect, a mailbox was full, a provider filtered the message, the Merchant failed to check the account or another event outside Savv Store's reasonable control.

26. Availability, maintenance and service changes

Savv Store aims to provide a reliable service but does not guarantee uninterrupted, permanently available or error-free operation.

The Platform may occasionally be affected by maintenance, upgrades, hosting or internet interruptions, cyber incidents, equipment failures, third-party failures, payment-provider outages, legal requirements or circumstances outside Savv Store's reasonable control.

Savv Store may add, improve, replace, modify or discontinue functionality where reasonably necessary to operate, secure, maintain or improve the Platform.

Savv Store may also discontinue Savv Store, a plan or a substantial part of the service if the business is closed, sold, restructured, replaced or otherwise cannot reasonably continue in its current form. Where active paid access is materially affected, Savv Store will deal with that access in a reasonable manner subject to applicable law.

Purchasing a subscription does not create a promise that Savv Store or every existing feature will operate indefinitely.

27. Search engines and business results

Savv Free stores may be kept out of search-engine indexing. Savv Plus stores may be made technically available for discovery by search engines where Savv Store’s applicable visibility settings permit this.

Savv Store does not guarantee that Google or another search engine will crawl, index, rank, retain or display a particular store, page, product or service, or that this will happen within any particular period. New or changed stores may take days, weeks or longer to appear in search results. Search visibility is controlled by independent search engines and may change at any time.

28. Data, backups and browser-stored information

Merchants should retain their own original copies of important business files, images, records and information. Savv Store is not intended to operate as a Merchant's sole permanent backup or archival system.

Some customer-request or convenience information may be stored temporarily in a browser or device and may expire, be cleared or become unavailable. Savv Store does not guarantee that browser-stored request information will remain permanently recoverable.

To the extent permitted by law, Savv Store is not responsible for loss caused solely by a Merchant failing to retain reasonable copies of original business material that the Merchant controls.

Store Insights are intended as simple aggregate activity indicators and may be affected by browser behaviour, blocked scripts, duplicate-event protection, automated traffic controls or other technical factors. They are not guaranteed to be complete financial or accounting records.

29. Suspension and termination

Savv Store may suspend, restrict, take offline or terminate a store or account where reasonably necessary, including where these Terms are materially violated, the account is no longer eligible to use the Platform, fraud or unlawful activity is reasonably suspected, the account creates a material security risk, content infringes another person's rights, resource usage materially abuses the Platform or continued operation may expose Savv Store or others to material harm.

Where Savv Store places a store into an administrative compliance or abuse suspension, the public store may be unavailable while reasonable dashboard or support access remains available for resolution or appeal where appropriate. For an active Monthly subscription, Savv Store pauses normal scheduled recurring collection while that Savv Store-imposed suspension remains in effect and does not back-charge the Merchant for the suspension period. Remaining paid Plus entitlement may be preserved and resumed if the store is restored.

Where appropriate and reasonably possible, Savv Store may provide notice or an opportunity to correct an issue. Savv Store may act without advance notice where immediate action is reasonably required for fraud prevention, security, legal compliance or protection of users or the Platform.

Suspension or termination caused by a Merchant's prohibited conduct does not remove payment obligations or liabilities that arose before the restriction and does not automatically create a refund entitlement.

30. Account deletion and retention

Eligible Merchants may request account deletion through functionality made available by Savv Store. An active uncancelled recurring subscription may need to be cancelled before the deletion process can proceed.

When an eligible deletion request is accepted, the public store may be made unavailable and the account may enter a recovery period of up to 30 days. During the applicable recovery period, Savv Store may permit the account holder to recover the account through the available recovery process.

After the recovery period, information may be permanently deleted or anonymised in accordance with Savv Store's deletion process.

Deletion does not require Savv Store to erase records that must or may lawfully be retained for financial, tax, payment-reconciliation, fraud-prevention, security, regulatory, dispute-resolution or legal-claim purposes.

31. Intellectual property

Except for Merchant content and third-party material, Savv Store's software, platform architecture, interfaces, workflows, branding, logos, graphics, designs, code, documentation, website material and other original proprietary assets are owned by or lawfully licensed to the Savv Store operator.

Use of Savv Store grants only a limited, non-exclusive, revocable and non-transferable right to use the Platform for its intended purpose while the account is authorised. No ownership of Savv Store intellectual property is transferred to a Merchant or Customer.

You may not copy, rebrand, reproduce, republish, sell, adapt or commercially exploit Savv Store's software, designs, protected materials or original legal wording except where permission is given or applicable law expressly allows it.

32. Feedback and ideas

If you voluntarily send Savv Store feedback, suggestions, improvement ideas or feature requests, you agree that Savv Store may use, develop, adapt and implement those ideas without owing compensation or granting you ownership of Savv Store's resulting software, feature, design or implementation.

This does not transfer ownership of confidential material or intellectual property that you clearly identify and lawfully own independently of the feedback itself.

33. Privacy, optional communications and personal information

Savv Store processes personal information in accordance with the Savv Store Privacy Policy and applicable data-protection requirements. The Privacy Policy explains cookies and any enabled aggregate platform-experience analytics. Agreeing to these Terms does not opt you in to optional marketing communications.

Savv Store may offer optional electronic communications such as Savv Store news, merchant tips, product or feature updates, offers, surveys and optional store-performance summaries. Where a person has opted in, Savv Store may use relevant account or plan information to make those communications more useful. Optional marketing communications are separate from essential account, security, billing, payment and service communications.

A person may withdraw marketing consent or unsubscribe using the method provided by Savv Store. Savv Store may keep consent, preference, unsubscribe, suppression and reasonable campaign-delivery records where necessary to honour those choices, operate the communication service and demonstrate compliance.

Savv Store may use third-party email-delivery or communication service providers to send and manage these communications as described in the Privacy Policy.

Merchants are separately responsible for personal information they collect or receive in operating their own businesses, including information Customers send directly through WhatsApp, email or another service controlled by the Merchant.

Merchants must not use Savv Store to collect, disclose or publish personal information unlawfully.

34. Important disclaimers

Please read this section carefully.

Savv Store is a technology platform. To the maximum extent permitted by applicable law, Savv Store does not warrant or guarantee the identity, honesty, solvency, conduct or reliability of a Merchant or Customer, nor the legality, safety, quality, authenticity, availability, accuracy or suitability of a Merchant's products or services merely because they appear on Savv Store.

Savv Store does not guarantee sales, revenue, enquiries, profitability, customer demand, search-engine ranking, uninterrupted communications, error-free calculations or any particular business result.

The Platform is provided subject to rights, guarantees and obligations that cannot lawfully be excluded.

35. Limitation of liability

This section limits Savv Store's liability to the extent permitted by law.

To the maximum extent lawfully permitted, Savv Store will not be liable for indirect, special, incidental or consequential loss, loss of anticipated profits or revenue, loss of business opportunity, loss of goodwill or losses arising from a Merchant-Customer transaction, direct payment between those parties, independent third-party service, undelivered communication, unauthorised user conduct, inaccurate Merchant content or an event outside Savv Store's reasonable control.

Where a contractual monetary limitation is lawful and reasonable in the circumstances, Savv Store's aggregate contractual liability arising from the service will not exceed the Savv Store subscription fees actually paid by the claimant during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not exclude or limit liability where applicable law does not permit that liability to be excluded or limited.

36. Responsibility for claims caused by a Merchant

Merchants are responsible for claims caused by their own unlawful products, content or conduct.

To the extent permitted by law, a Merchant is responsible for reasonable and proven losses, liabilities or external costs suffered by Savv Store as a result of a third-party claim caused by that Merchant's unlawful products or services, fraudulent conduct, infringing content, deliberate misconduct, material breach of these Terms or violation of another person's rights.

This does not require a Merchant to assume responsibility for loss to the extent caused by a matter that applicable law does not permit Savv Store to transfer to the Merchant.

37. Sale, transfer or restructuring of Savv Store

Savv Store may be restructured, financed, sold, licensed or transferred together with some or all of its business operations, brand, software, intellectual property or related assets.

To the extent permitted by law, rights and obligations associated with Savv Store may be transferred to a lawful successor, purchaser, affiliate or other entity that acquires or operates all or a relevant part of Savv Store.

A Merchant may not sell, transfer or assign an account in a manner that creates fraud, impersonation or security risk. Savv Store may require reasonable verification before recognising a legitimate change in account or business ownership.

38. Changes to these Terms

Savv Store may update these Terms where reasonably necessary to reflect changes to Platform functionality, plans, pricing, payment arrangements, security practices, legal requirements or business operations.

The current version will be published on this page. Where a change materially affects existing users and an additional notice or acceptance process is required, Savv Store may use an appropriate process.

39. General provisions

These Terms, together with documents expressly incorporated into them, govern the use of Savv Store subject to any other terms expressly agreed for a particular service.

No delay or failure by Savv Store to enforce a provision permanently waives the right to enforce that provision later.

If a provision is held invalid or unenforceable, it may be interpreted, modified or severed only to the extent reasonably necessary while the remaining provisions continue to operate where legally possible.

Nothing in these Terms creates an employment relationship, partnership, franchise, joint venture or agency relationship between Savv Store and a Merchant.

Provisions that by their nature should continue after termination, including intellectual-property provisions, accrued payment obligations, lawful limitations of liability and responsibility for prior conduct, may continue after termination.

40. Governing law, disputes and contact

These Terms are governed by the laws of the Republic of South Africa.

If a dispute concerns Savv Store, we encourage the affected person to contact Savv Store first so the matter can be investigated and, where reasonably possible, resolved.

Nothing in these Terms prevents a person from exercising a right or remedy that cannot lawfully be restricted.

Questions, notices or general enquiries relating to these Terms may be submitted through the Savv Store Contact page.